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CMS Bureaus

The Illinois Department of Central Management Services (CMS) consists of the following bureaus/programs:

Administrative Operations​​
Oversees the general management of the agency. The different areas of administrative management include but are not limited to the following: Director's Office, Legal Services, Governmental Affairs, Internal Audit, Project Management Office, the Office of Finance and Management and the Office of Operational Excellence; Rapid Results program.

Administrative Hearings​​
The Bureau of Administrative Hearings provides centralized coordination and support for administrative hearings functions across the State through best practices, judicial education services, and oversight of administrative hearing processes. Implementing Executive Order 17-04, the Bureau facilitates professional development for the State’s adjudicators, coordinates IT solutions for Statewide hearings units, promotes uniform hearings rules, coordinates inter-agency work-share initiatives, and seeks to improve administrative justice in our State. The Bureau also conducts high quality, independent administrative hearings for agencies that do not employ their own administrative law judges, providing an impartial forum where Illinoisans receive fair and prompt resolution of disputes.

Agency Services
The Bureau of Agency Services supports employee transportation needs for agencies under the jurisdiction of the Governor. The Bureau oversees and coordinates the acquisition, repair, maintenance, fueling, and management of State-owned vehicles, many of which provide critical services such as snow removal, law enforcement, and emergency management services. Additionally, the Bureau handles mail and messenger services, surplus property, and recycling initiatives. Through its Surplus Property Division, the Bureau redistributes and disposes of surplus State property and administers the distribution of Federal surplus property through the Law Enforcement Support Office (LESO) and Government Services Administration (GSA) programs. The Bureau conducts online public auctions of surplus items and provides recycling services at CMS-managed facilities and electronics recycling services for equipment such as computers, monitors, printers and fax machines. The Bureau also oversees a consolidated mail system for State agencies.

The Bureau of Benefits administers employee and retiree benefit programs, including comprehensive health, dental, vision, and life insurance coverage for State employees and retirees, as well as similar programs for community college retirees, school district retirees, and local government employees and retirees. The Bureau works with labor representatives, health care providers, and insurance carriers to provide benefits to more than 440,000 members and their dependents, while working to keep plans affordable for participants and controlling costs for the State. The Flexible Spending Accounts and Commuter Savings programs allow State employees to use pre-tax dollars to help pay for medical and dependent care expenses as well as commuter expenses. The Deferred Compensation Division provides employees with an optional savings and retirement plan that allows them to invest in tax-deferred, professionally managed investment funds. The Risk Management Division administers all workers’ compensation claims for State employees, maintaining case histories, conducting investigations and conferring with appropriate authorities concerning settlements and awards. It also administers auto liability and insurance procurements for all property, casualty and liability expenses, as well as the State’s Representation and Indemnification Program.

Business Enterprise Program
The Business Enterprise Program (BEP) and the Veterans’ Small Business Program are dedicated to increasing contracting opportunities for businesses owned and operated by minorities, women, persons with disabilities, and veterans. These programs allow State agencies and universities to purchase needed goods and services from diverse businesses while promoting vendors’ active competition for State business. State agencies are encouraged to purchase at least 20 percent of their goods and services from BEP-certified businesses and at least 3 percent from certified, veteran-owned businesses.

Communication and Information
The Office of Communication and Information (IOCI) provides a wide range of media services for State agencies, including pamphlets, signage, and fliers to promote State programs, services, and opportunities. IOCI maintains a Directory of State Communications Officials for State government entities and provides on-location and studio video production, satellite broadcasting, radio services, photographygraphic design and press summaries and press release distribution.

Diversity and Inclusion
The mission of the Office of Diversity and Inclusion is to develop equity-based inclusion strategies that enrich the diversity of the State’s workforce and open access to State employment. The Office works to ensure that State government is fully representative of, and accessible to, its culturally diverse populations. The Office of Diversity and Inclusion works closely with State agencies, boards and commissions, advisory councils, legislators, advocacy organizations, and the general public to identify opportunities for diversity enrichment. The overall goal is to coordinate procedures among State agencies to achieve a cohesive, strategic Statewide approach to diversity that is transparent, reliable, and effective.

Internal Audit
The Bureau of Internal Audit (BIA) is responsible for conducting a broad, comprehensive program of internal auditing within the Department of Central Management Services (CMS) and other agencies that we support. All functions of the Agency are included within the potential scope of BIA's audit activities. The Bureau’s primary objective is to assist members of Agency management in the effective discharge of their responsibility by furnishing them with analysis, recommendations and information concerning the activities audited. All audits are conducted in accordance with the International Standards for the Professional Practice of Internal Auditing, promulgated by the Institute of Internal Auditors. The BIA also plays a major role in coordinating the annual internal control self evaluation process mandated by the Fiscal Control and Internal Auditing Act (30 ILCS 10/).

Labor Relations
The Office of Labor Relations negotiates more than 30 collective bargaining agreements with labor organizations representing State employees and home healthcare workers. The Office administers these agreements, including oversight and coordination of grievances and arbitrations.

Operational Excellence, Rapid Results
Using proven principles of continuous improvement, the Office of Operational Excellence works to improve State government services in Illinois through centralized Statewide training and support for employees from all agencies as they utilize its Rapid Results principles of continuous improvement. The Office’s mission is to reduce process waste, improve service value, and instill a statewide culture of continuous improvement by empowering employees to deliver services more effectively and efficiently. Unlike traditional “top down” operational improvement initiatives, Rapid Results leverages the skills and knowledge of front-line State employees to identify opportunities for improvement and implement effective solutions.

The Bureau of Personnel is responsible for the development and administration of the State’s merit employment system in accordance with the Personnel Code, Personnel Rules, Pay Plan, Position Classification Plan, current collective bargaining agreements, and other applicable laws for the approximately 45,000 employees under the jurisdiction of the Governor. The Bureau oversees the Upward Mobility Program, an initiative that compensates AFSCME member-employees for participating in continuing education. The Bureau maintains personnel assessment centers throughout Illinois (Springfield, Chicago, Marion, Rockford, and Champaign) allowing citizens to seek employment with the State. These offices conduct employee development training courses as well as professional growth and advancement opportunities for current State employees.

Property Management
The Bureau of Property Management oversees all State-owned and leased facilities for agencies, boards, and commissions under the jurisdiction of the Governor, including services such as janitorial maintenance and building engineering. The Bureau works to limit costs and minimize the State’s environmental impact by using existing State-owned and leased space more efficiently, reducing the number of overall leases, implementing newer space, and adhering to utilization standards.

Strategic Sourcing
To maximize the value of taxpayer dollars spent by State agencies, the Bureau of Strategic Sourcing provides a centralized, strategic sourcing framework that adds improved transparency, accountability, and cost savings to the sourcing process. The Bureau assists agencies in determining purchasing needs and drafting solicitation documents, such as requests for proposals or information and invitations for bids, to ensure uniformity and efficiency. The Bureau oversees the State Use Program, which facilitates State contracts with organizations providing employment opportunities for people working in not-for-profit community rehabilitation facilities. The program encourages State agencies to purchase products and services produced and provided by persons with significant disabilities.