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Mail & Messenger

Mail and Messenger Services, a unit of support in the Bureau of Agency Services, was created to provide a consolidated, economical mail system for state agencies.

State of Illinois Interagency Mail Service

Each workday, the unit sorts and distributes almost 60,000 pieces of mail to more than 870 mail pick-up points at state agencies, boards and commissions. This service eliminates the need for routing most agency-to-agency mail through the U.S. Postal Service, greatly decreases the state's use of independent agency or commercial couriers and saves the state more than $10 million a year when compared to U.S. Postal Service rates.

U.S. Mail Assistance

Mail and Messenger provides postage metering services for numerous agencies, boards, and commissions through the CMS mail centers in Springfield and Chicago. The unit also advises on postage requirements and methods for reducing postage expenditures.

The unit administers presort contractual agreements available to all state agencies in the Springfield and Chicago areas. These agreements reduce the mailing cost of more than 6 million pieces of mail by over $280,000 per year.

Some of the primary services provided by the unit include:

  • Daily interagency courier service (Pony) between Springfield and Chicago for mail received at the CMS mail center prior to 9:00 AM will be delivered same day.
  • Two daily deliveries and pickups of interagency mail in Springfield.
  • One daily delivery and pickup of interagency mail in Chicago. (Two deliveries at the James R. Thompson Center and the Michael A. Bilandic Building.)
  • Procurement and perforation of postage stamps for state agencies, boards, commissions, constitutional offices, legislature and universities.
  • Postage metering for agencies in the James R. Thompson Center and the Michael A. Bilandic Building in Chicago.
  • Administration of presorting contracts for first-class and flat mail originating from Springfield and Chicago agencies.
  • Security screening of all mail and packages received by CMS Mail & Messenger.

Contact Information

Mail and Messenger Services has facilities at the following Springfield and Chicago locations. Office hours are 7 a.m. to 5 p.m.

Mail and Messenger Services
200 E. Ash St.
Springfield, IL 62704
Phone: (217) 782-2536 - Ext. 200 or 204

Mail and Messenger Services
James R. Thompson Center, C100
100 W. Randolph St.
Chicago, IL 60601-2613
Phone: (312) 814-2196