MISSION
To be the accessible agency that delivers essential, effective, and efficient services to State agencies and the people of Illinois.
Essential
Our work is fundamental to addressing the operational needs of the State of Illinois.
Effective
We are able to offer a variety of impactful services and resources to State agencies, boards, and commissions and the people of Illinois.
Efficient
We are committed to providing services that offer the best value.
VISION
VALUES
GUIDING PRINCIPLES: SERVICE
Support • We provide timely, effective, and consistent responses to inquiries and requests
Empathy • We understand and acknowledge the unique needs and concerns of our customers
Respect • We treat every individual with dignity, courtesy, and consideration
Value • We regularly seek feedback and strive to enhance the quality of our service
Integrity • We communicate clearly and openly about our policies, procedures, and processes
Commitment • We take ownership of issues and follow through on commitments
Excellence • We stay current with best practices and uphold high standards in all