Mission, Vision, and Values

To be the accessible agency that delivers essential, effective, and efficient services to State agencies and the people of Illinois.

Our work is fundamental to addressing the operational needs of the State of Illinois.

We are able to offer a variety of impactful services and resources to State agencies, boards, and commissions and the people of Illinois.

We are committed to providing services that offer the best value.

Support • We provide timely, effective, and consistent responses to inquiries and requests

Empathy • We understand and acknowledge the unique needs and concerns of our customers

Respect • We treat every individual with dignity, courtesy, and consideration

Value • We regularly seek feedback and strive to enhance the quality of our service

Integrity • We communicate clearly and openly about our policies, procedures, and processes

Commitment • We take ownership of issues and follow through on commitments

Excellence • We stay current with best practices and uphold high standards in all

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