Agencies
Services
MISSION
To be the accessible agency that delivers essential, effective, and efficient services to State agencies and the people of Illinois.
Essential
Our work is fundamental to addressing the operational needs of the State of Illinois.
Effective
We are able to offer a variety of impactful services and resources to State agencies, boards, and commissions and the people of Illinois.
Efficient
We are committed to providing services that offer the best value.
VISION
VALUES
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GUIDING PRINCIPLES: SERVICE
Support • We provide timely, effective, and consistent responses to inquiries and requests.
Empathy • We understand and acknowledge the unique needs and concerns of our customers.
Respect • We treat every individual with dignity, courtesy, and consideration.
Value • We regularly seek feedback and strive to enhance the quality of our service.
Integrity • We communicate clearly and openly about our policies, procedures, and processes.
Commitment • We take ownership of issues and follow through on commitments.
Excellence • We stay current with best practices and uphold high standards in all.
