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Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) provides a valuable resource for support and information during difficult times.  The EAP is a free, voluntary, and confidential program that provides problem identification, counseling, and referral services for employees and their covered dependents regardless of the health plan chosen.  Employees will be directed to counseling services to assist them with a variety of concerns, including, but not limited to:

  • Anger management
  • Anxious feelings
  • Conflict at work or home
  • Domestic violence
  • Elder-care issues
  • Family/parenting issues
  • Feelings of worry or the blues
  • Financial concerns
  • Grief/loss
  • Pre- and post-natal concerns
  • Problems with alcohol or drugs
  • Stress

All calls and counseling sessions are confidential, except as required by law.  No information will be disclosed unless written consent is given.  Management consultation is available when an employee's personal problems are causing a decline in work performance.  Critical Incident Stress Management is also available through the EAP.  For further information regarding the EAP, refer to page 39 of the Benefits Handbook.

Eligibility

  • Active employees and their eligible dependents participating in the State Employees Group Insurance Program may access this benefit.
  • Active employees, full-time and part-time (50% or greater), who have elected not to participate in the health, dental, and vision coverage of the State Employees Group Insurance Program may access this benefit.

Accessing Services

There are two separate Employee Assistance Programs for active employees

Employees Represented by AFSCME Council 31 – Services are handled through the Personal Support Program (PSP-AFSCME EAP).  You can contact them at 800-647-8776 (statewide)/800-526-0844 (TDD/TTY) from 8:30 a.m. – 4:30 p.m.  To learn more information regarding these services you can also visit Personal Support Program (PSP)

Employees not represented by AFSCME 31– Services are handled through the ComPsych.  You can contact them at 833-955-3400 /800-697-0353 (TDD/TTY) or by going to ComPsych and registering for an account - (the organization Web ID Code is- StateofIllinois). Getting help is easy, convenient, and available 24-hours-a-day, seven days a week.