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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.


​CVS/caremark is the prescription benefit manager (PBM) for CIP members.  This change in vendor only affects members enrolled in the College Choice Health Plan (Aetna), HealthLink OAP and Aetna OAP. 

Note: HMO Illinois, BlueAdvantage HMO, Aetna HMO and Health Alliance HMO each have their own PBM and are not impacted by this change.


CVS/caremark has a very extensive network of over 68,000 participating pharmacies that includes most of the large pharmacy chains, including but not limited to, Walgreens, Wal-Mart, Target, CVS, etc.  The network also includes roughly 26,000 independent pharmacies across the country.


The Customer Care phone number for CVS/caremark is 877-232-8128.  Customer service representatives will be available to answer your calls 24 hours a day, including Saturday and Sunday.

Check drug coverage and cost College Choice Health Plan (Aetna)

Check drug coverage and cost HealthLink OAP and Aetna OAP

Members should log in and register on the CVS/caremark website