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Office of Operational Excellence

The Office of Operational Excellence (popularly known as the Office of Rapid Results) was formed within CMS on May 1, 2016, to oversee and coordinate the State of Illinois Rapid Results initiative. The Office Provides Centralized statewide training and guidance on the principles of continuous improvement, and project implementation support for CMS and all executive agencies. The Office also coordinates the collection and reporting of process improvement metrics and agency success stories.

Using proven principles of continuous improvement, the Office of Operational Excellence works to improve State government services in Illinois through centralized Statewide training and support for employees from all agencies as they utilize its Rapid Results principles of continuous improvement. The Office’s mission is to reduce process waste, improve service value, and instill a statewide culture of continuous improvement by empowering employees to deliver services more effectively and efficiently.

Unlike traditional “top down” operational improvement initiatives, Rapid Results leverages the skills and knowledge of front‐line State employees to identify opportunities for improvement and implement effective solutions.